When was the last time you conducted an employee satisfaction survey?
Are you still thinking? It is not too late to find out how your employees feel about their working environment.
Every company’s success is dependent on a happy and motivated workforce. To do so, you must analyze and understand employee satisfaction and engagement.
Conducting a well-planned and executed employee satisfaction survey can reveal a wide range of information about employee perceptions that management can use to improve the workplace.
Let’s take you through different survey questions and how surveys can help you achieve your goals.
Table of Contents
What does an Employee Satisfaction Survey entail?
This is a step taken by an employer to learn how satisfied their employees are with specialized aspects of their job and the company as well.
Employee satisfaction is significantly linked to a variety of workplace performance metrics, including morale, efficiency gains, employee engagement, goal attainment, employee retention, productivity, customer satisfaction, and more.
This is important due to its anonymous nature because employees may be reluctant to express their displeasure to their boss.
Let’s take you through the different questions that can be asked in your survey.
150 Employee Satisfaction Survey Questions
Leadership and Management Questions
- Do you have confidence in the approaches adopted by leaders to achieve the company’s goals?
- Do you trust your boss cares about you as a person?
- Do you feel familiar with the company goals?
- How do you think the management improves at our organization?
- What kind of leadership opportunities do you desire?
- What projects do you desire to lead and why?
- How can we make our workplace a more inclusive and equal place to work?
- What is the best leadership style for resolving conflicts?
- Does the management strive for a positive work culture?
Workspace Environment
- Do you think your manager treats all the team members equally?
- Do you feel motivated within the workplace?
- How prevalent is office politics at work?
- Do you think you are provided with everything within the workplace to feel at ease and relaxed?
- Do you believe your organization practices social responsibility?
- Do you believe the organization has fair promotion policies for all employees?
- Do you have all of the tools and equipment you’ll need to do your job well?
Employee Wellness & Wellbeing/Work-life Balance
- Do you think that the company cares about your well-being both physical and mental?
- Do you feel it’s important to organize a wellness program in an organization?
- Would you wish the workplace to have a healthy snack store?
- Do you think that the company’s wellness policies are suitable?
- Would you wish to be updated on health-related events or news?
- Do you think your working environment helps you balance your work and personal life?
- Is your job/role causing you an excessive amount of stress?
- Do you think your boss understands the importance of a healthy work-life balance?
- Do you get enough time to do your job well?
- Do you get a chance to celebrate at work?
- Are you stressed with workloads and deadlines regularly?
- Do you usually take your work home?
- Do you often work on weekends and holidays because of workloads?
- Do you feel you’re missing out on quality time with your buddies and family?
Employee Recognition
- Do you receive enough credit?
- Do you believe you are fairly recognized for your contributions to team efforts?
- Do you feel the organization is looking out for your best interests?
- Do you believe your business communicated effectively?
- Do you feel appreciated at work for your hard work and accomplishments?
- Are the leaders praising you for your efforts?
- Do you get significant benefits on key occasions such as birthdays, etc.?
- Are you pleased with the current benefits that the company provides in addition to your salary?
- Are you happy with your present wages and benefits?
- Do you believe you will benefit from an Employee Discount Program?
- How frequently do you notice corporate discounts on your purchases?
Job passion and self-evaluation
- Do you think the management involves every department while taking decisions that are leadership-related?
- Do you think you are valued by the company?
- Do you believe you go above and beyond to complete a task??
- Do you think your employment has a beneficial impact on the lives of others?
- Do you think you have been provided with enough training to decode customer issues?
- Do you think your personal family time is respected?
- Â Are you happy with your role?
- Do you receive the necessary attention or feedback from your manager?
- Do you receive appraisals for a good job done?
Tools for conducting employee satisfaction surveys
There are two basic means or tools that you can use in carrying out your survey.
- Traditional forms
A survey can be conducted using paper-based forms, PDFs, or Word files which an employee is expected to fill in and return.
This method however involves manual data calculations at the end to get the desired results.
- Online survey tools
Using the manual method of data collection or calculation can be quite stressful and time exhausting.
An easier, faster, and more efficient method has been introduced, that is the electronic method.
There are different survey tools that organizations can use for their survey.
With this tool designed, all you need to do as an organization is send an email of links to your employees to fill up; this tool automatically gives results for that survey.
One of the recommended examples of this tool is SurveyMonkey or Qualtrics.
Tips to create a successful Employee Satisfaction survey
Before conducting surveys at regular intervals, employers should ensure that the survey is designed to yield information that distinguishes problems and assists management in addressing them.
When deciding when to conduct the survey, several factors should be considered.
- Set specific goals
The heart of it all is having well-defined survey objectives.
Is your goal to discover whether your new software is useful to employees?
Employers should spend time reviewing questions such as, “What is the actual driving force behind the survey?”
Is it merely because another survey is due, or is the organization vying for an award? Is the survey related to the company’s business strategy?
Do you want to know if your employees have enough opportunities for advancement?
Ambiguous goals will result in ambiguous answers, so make sure you understand exactly what you’re looking for.
- Develop a schedule for your survey
Determine the frequency of your surveys which is sometimes determined by the scope and objectives of your survey, as well as the capacity and schedule of your team.
When deciding when to conduct the survey, several factors should be considered.
It is usually best to avoid peak holiday seasons to ensure the best response from employees. It could be conducted regularly or yearly.
It is also important to measure employee attitudes during difficult times like reorganizations, business slumps, downsizings, or outsourcing efforts because employees will be able to express their dissatisfaction; however, organizational experts suggest that such times can provide an ideal opportunity to check in.
- Keep it short and simple
It is important to keep your employee satisfaction survey simple and at the same time short, especially if you’re conducting a survey regularly.
According to research, it has been established that includes questions that are too lengthy, repetitious, and confusing and your desired result may not be gotten.
To save employees time, always use terminologies that are familiar to all employees from different departments.
A good employee survey with a maximum of 80 questions should take your employees at least 20 to 30 minutes to complete. If the survey is too lengthy, the response rate will likely be very low.
- Ensure anonymity and confidentiality
Engaging in a survey is also useful for getting honest and candid feedback on questions like how an employee feels about their senior leadership team.
To alleviate employee concerns about anonymity, demographic questions such as gender, race, and age should be voluntary.
Given the ability to track IP addresses, e-mail addresses, and other information, some employees may question the confidentiality of online surveys.
Therefore the solution is to have third-party conduct the survey which will typically alleviate employees’ concerns about being identified on surveys.
- Choose the right question style
Instead of a fill-in-the-blanks approach, which has a major problem of a large volume of data and the difficulty in grouping and analyzing them.
Hence, a more suitable style of questioning may include:
- yes/No, true or False questions
- Based on Scale. For instance, on a scale of 1-10, how will you rate the performance of the management
- Questions with numerous options to pick from.
These are simple survey styles to use. Organizations that conduct surveys on a regular basis will want to be able to do trendy analysis, which open-ended questions make difficult.
- Implement Necessary changes based on feedback
Another tip to follow is to make immediate changes to the problems identified.
It’s not enough to conduct a survey without bringing solutions to light. Employees should be able to identify positive changes in areas that are lacking.
Benefits of a Satisfaction Survey
- Increase in productivity and Engagement
The simple act of soliciting sincere feedback from your employees at critical points conveys a positive to the workforce.
If your employees believe you genuinely care about them and respect their opinion, they are far more likely to be interested in your company’s long-term goals, which will eventually enhance productivity.
- Reduce Turnover and increases the Retention rate
Giving employees the opportunity to express themselves is a great way of increasing your employee retention rate and reducing turnover or attrition rate in your company.
Keeping turnover at a minimum rate is quite a key to success looking back at the resources including training, spent to hire new staff.
- Better customer service:
When your employees are effective, they tend to give the best customer service.
- Increase Employee Morale
A well-planned and executed employee survey may provide a wealth of information on employee attitudes that management can utilize to enhance the workplace.
- Unbiased and Honest Feedback
Asking an employee for feedback physically may not produce an honest or constructive response. For instance, by asking your staff how their supervisors are doing, they are likely to give a positive response due to fear of being known or disliked.
You will give your employees the freedom to speak freely about your company whether positive or negative by using an Employee satisfaction survey. They will tell you how they truly feel and may even suggest new ways to improve your company.
Conclusion
Until recently, an employee satisfaction survey was a significant annual event. However, employers are beginning to recognize that in order to capture and improve the full employee experience.
Generally, employee satisfaction can aid in determining how healthy an organization is and If satisfaction is low, immediate steps need to be taken to address identified issues and raise the satisfaction score.
